Functional Operation Supervisor

Department

To support the business sales team with all equipment needed through maintaining the relation between business sales team with other departments to ensure smooth ongoing operations and supervised the team to insure that

Key Accountabilities
Call Center SLA

Achieve the target SLA set by the high management

Maintain the business customer satisfaction in the tools provided
Solve the customer issues within the target SLA




Agents support

Provide all the needed support to agents

Confirm and check the monthly bonus
Have a monthly mystery calls to maintain the service quality

BSIM
Make sure all the products to be lunched or services are ready with the agents and validated

Business Departments Support
Provide the needed support for the regions team Corp SME GOV Operation



SkillsJob Specifications
Industry Domain
Operation

Necessary Knowledge and Experience

Min 24 years in Business Sales
knowledge in current operation system

Education and Certification Requirements
Diploma or  Bachelor of Business Administration

Job Specific Skills

Communication skills Advanced Level

Presentation Skills

Team managements skill

Negotiation Skills

English language skills Advanced Level
Advanced in MS Office




قراءة من المصدر (تنقيب)