Female Customer service Advisors KSA Nationals

Key Function

To provide a full customer service function externally and internally to whom products services programs and information must be provided to i.e. Subscribers Call Centre Manager Supervisors and affiliated departments. On completion of probation period additional responsibility – first time resolution of all customer reported faults using technical diagnostics and IBS thus ensuring customer satisfaction is maximized.

Duties Responsibilities
•To provide excellent after sales support – maintain and retain customers
•Answer general inquiries – e.g. programming billing TV guides request
•Technical support
•Information and data collection
•Maintain and update customer information
Skills•Bilingual – Arabic English speaker is a must
•Customer orientated driven
•Strong communication skills
•Transferring her sponsorship is Must
•Good telephone etiquette
•Adaptable – React quickly to changes in a dynamic environment.
•Perseverance – Ability to work to strict deadlines
•Self Motivated – Ability to work unsupervised and under own initiative
•Team player – Ability to work as part of a team
•Accuracy and attention to detail
•Proven Technical ability
•Good planning and organisational skills
•Positive attitude
•Flexibility is essential as the position includes shift work
•Call Centre experience dealing with Technical complaints for a minimum of 1 year
•Knowledge of Microsoft applications
•Knowledge of Pay TV industry is desirable
قراءة من المصدر (تنقيب)