Call Center Agent or Customer care

•Determines requirements by working with customers.
•Answers inquiries by clarifying desired information researching locating and providing information.
•Resolves problems by clarifying issues researching and exploring answers and alternative solutions implementing solutions escalating unresolved problems.
•Fulfills requests by clarifying desired information completing transactions forwarding requests.
•Maintains call center database by entering information.
•Keeps equipment operational by following established procedures reporting malfunctions.
•Enhances organization reputation by accepting ownership for accomplishing new and different requests exploring opportunities to add value to job accomplishments.
•Assignments related to customer complaints CRM and Top Management requirements.
SkillsCustomer Focus Customer Service Data Entry Skills Listening Phone Skills Verbal Communication Building Relationships People Skills Interpersonal Savvy Problem Solving Good knowledge of English and Arabic Language Multitasking Proficient knowledge of Computer skills and MS office
قراءة من المصدر (تنقيب)