Customer Relations Specialist

POSITION OVERVIEW
The Customer Relations Specialist CRS is to establish a relationship with the customer and confidence in the service to troubleshoot potential problems and resolve existing problems. Maintain good customer relationships. Follow up with potential clients to ensure their registrationbooking via website email phone company’s social media accounts and other possible means and provide assistance back up and feedback.
JOB RESPONSIBILITIES
Follow up with existing clients on their registration on the center’s website to confirm their registration.
Respond to inquiries received by email website phone social media accounts and other possible means.
Assist users with their registration process and handle payments.
Acquire new leads from registered users by referral and from followers on the center’s social media accounts andor a set of names prospects.
Lead all aspects of the salesregistration process while calling upon other company sales resources to assist in solution development proposal delivery and implementation as needed or as directed by management.
Refer opportunities for growth in services to other company sales resources as appropriate.
Ensure a seamless transition of customer responsibility to the Account Manager following a successful implementation.
Assist in the center’s website administration in monitoring users activity addingmodification of courses
Assist other sales and services resources when called upon by the management.
Update the company’s social media accounts with the latest schedules news and offers.
Assist in the posting of articles videos and links on the company’s social media accounts that are related to its courses’ and services’ field.
ACCOUNTABILITIES AND PERFORMANCE MEASURES
Meet assigned expectations for trainees’ registration and profitability
Maintaining the company’s website and social media accounts up to date
Complete required training and development objectives within the assigned time frame

Skills Minimum one year of customer relations experience in the professional training services field.
Basic knowledge of the digital marketing means social media etc.
High PC proficiency
Excellent English and Arabic language skills speaking and writing
Excellent communication skills.
This job is posted in the following Specialties Training Social Media Microsoft Office Customer Service Customer Relations قراءة من المصدر (تنقيب)